Last Update February 6, 2023
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About This Course

Course Overview:

ServiceNow offers everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in ITSM applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System.

ServiceNow Course Content

Introduction to Service Now
    • What is Service Now
    • Why and who can use Service Now
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals, releases
Customize Homepage
    • Creating Gauges
    • Define CSS properties, UI Properties
    • Change visibility of Homepage and banner
Tables, Form, Dictionary
      • C
    • reating Application, module
    • Creating table
    • Personalizing form and table layout
    • Creating Section,
    • View
    • Dictionary entries
    • Dictionary overrides
    • Reference qualifiers
    • Related lists
Update set’s Creation
    • Creating an update set
    • Merge update set
    • Retrieve Update set in another instance
Creating workflow
    • Workflow editor and workflow scripts
    • Workflow activities and workflow context
    • Workflow stages, transitions
Service catalog management
    • Use of service catalog, back end execution
    • Creating catalog item, record producer, order guide
    • Create RITM and catalog task
    • Attaching workflow to catalog items
Importing data in Service Now
    • Data sources,
    • XML import
    • Transform maps,
    • Scheduled data import
    • Import sets
    • Transform scripts
    • Data load automation
User Administration
    • Creating groups
    • Users and Departments
    • Concept of delegation
    • Customizing user profile
    • Roles & group membership
    • Fetch detail of logged in user
Email Notification
    • Defining a Template
    • Define notification
    • Email logs
    • Introduction to SMTP and POP mail servers
    • Trigger email on event
Create SLA & Schedule
    • SLA Definitions
    • SLA Properties
    • Attach SLA to tasks
    • Create schedule and child schedule
Scheduled Jobs
    • Introduction to scheduled jobs
    • Scheduled Job log
    • Scheduled reports
Access Control List
    • Create Read, Write and Create ACL on table and field level
    • Debug ACLS
    • Write ACL Scripts
    • Concept of privileged system admin
Content Management (CMS)
    • Creating site, page
    • Dynamic content block
    • Define Header, theme, style sheet
    • Creating UI page, UI macros
Introduction to Web service
    • Introduction to web services
    • SOAP Messages
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts

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