SAP CRM

SAP CRM Training

SAP Customer Relationship Management is one of the modules of the SAP system, Which focus on developing the business software requirements for any size of organizations. It consists of a set of techniques and tools that helps to handle customer relationship in an organized way. It increases decision making capability and reduces cost, that provides companies with the ability to be competent effectively over the long term.

• Identify how to create a campaign.
• Identify the procedure for creating mail for a marketing campaign.
• Identify the process of creating a lead.
• Identify the process for creating an opportunity and Quotation.
• Perform marketing tasks using CRM Marketing applications.
• Perform sales tasks using CRM Sales applications.
• Identify the procedure for summing appointments to the Marketing Calendar.
• Identify the components of the service cycle.
• Identify the process of creating a service order.
• Perform service tasks using CRM Service applications.

PRE-REQUISITES: Working Knowledge of Business Process
SAP CRM training provides you with an outline of the SAP CRM module and the position of strengthening the customer relationship. This is a major but an easy learning module inside SAP ERP. Course curriculum designed in session with present job market needs. Courses inquisitive about imparting practical exposure and hands-on experience. IQ Online Training makes you more productive with SAP CRM Online Training. We also do corporate training and help them to train their employees in other countries like USA, UK, India, Canada, Europe, UAE Etc. Download to self-paced SAP CRM Training course content/material prepared by industry experts.

MODULE 1: SOLUTION OVERVIEW

TOPICS: Mysap CRM, Getting To Know Mysap CRM, Channels Of Interaction, Key Capabilities Of Mysap CRM, CRM Architecture & Component Integration  

MODULE 2: MASTER DATA

TOPICS: Account Management, Overview Of CRM Server Technology, Organization Management, Product Master, Transaction Processing, Territory Management, Activity Management, Items Categories, Status Profile, Actions, Pricing Fundamentals, Partner Processing, Condition Technique, And Pricing Procedure Determination

MODULE 3: CRM 7.0 WEB UI CONFIGURATION

TOPICS: Ic Business Role, Navigation Bar Profile, Layout Profile, Component Workbench, Technical Profile, Logical Links, Interface Overview

MODULE 4: MARKETING

TOPICS: Marketing Planning And Campaign Management, External List Management, Segment Builder Tool, Personalized Mail Forms, Marketing Analytics, Product Proposal, Lead Management, Segmentation Of Business Partners, Marketing Calendar

MODULE 4: SERVICE

TOPICS: Installed Base Management And Individual Objects, Product Service Letters, Case Management, Warranty, Overview Of CRM Service, Service Plans, Service Order Management, Service Agreements And Service Contracts, Complaints And Returns Management

MODULE 5: E-COMMERCE

TOPICS: Product Proposals, B2b, And B2c Scenarios, Top N Products, Cross Selling, Product Catalog, Down Selling, Up-Selling

MODULE 6: CUSTOMER INTERACTION CENTER (WEB CLIENT)

TOPICS: Ic Web Functions, Interaction Center Overview, Communication Architecture, Framework And Components, Configuring Profiles Of Ic Business Role, Account Identification Profile, Creating Ic Business Role, Agent Inbox Settings, Scripting, Alert Modeling, Category Modeler

MODULE 7: MOBILE SALES

TOPICS: Client Console, Administration Console, Architecture And Setup, Mobile Application Studio, Mobile Repository Server

MODULE 8: MIDDLEWARE

TOPICS: Concepts Of Middleware, Administration Console, CRM Middleware Overview, Initial Load, Delta Load, Adapter Objects, Bdoc Modeler, Bdocs And Types Of Bdocs, Monitoring And Error Handling, Data Exchange Between R/3 Back End