ORACLE CRM

Course Overview :

Oracle offers the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the specific business needs for organizations of every size to deliver a superior customer experience.

Prerequisties

• Attendees must be familiar with Web-based applications and have basic Microsoft Windows navigation skills and basic file-management skills.

Course Content

• Administering Simple Products
  • Describing simple products
  • Creating and entering detail for simple products
  • Versioning and releasing a product record
• Administering Attributes and Classes
  • Describing attributes
  • Creating a class hierarchy
  • Creating attributes and domains, and assigning them to a hierarchy
  • Assigning products to the class hierarchy
  • Generating smart part numbers
• Pricing Overview
  • Creating a new price list and price list line items
  • Creating volume discounts
• Administering Catalogs and Categories
  • Describing a product catalog
  • Creating catalogs and categories
  • Adding products to categories
  • Understanding product catalog visibility
• Administering Component-Type Customizable Products
  • Creating a component-type customizable product by defining relationships
  • Using a Workspace Project to manage, test, and release products, attributes, and classes
  • Using Time Slice reports to track changes within a given object/version during its life
• Pricing Customizable Products
  • Describing component-based customizable product pricing strategies
  • Using the Pricing Designer to view and price a component-based customizable product
• Administering Constraints
  • Creating constraints to enforce business logic during product configuration
  • Describing commonly-used rule types
• Administering Eligibility and Compatibility
  • Describing Eligibility and Compatibility examples and usage scenarios
  • Defining Eligibility and Compatibility matrices
  • Administering Eligibility and Compatibility rules
• Administering Promotions
  • Listing types of product promotions
  • Administering product bundles, coupons, and special configuration promotions
  • Administering eligibility and compatibility for product promotions
  • Using product promotions with quotes and orders
• Administering Recommendations
  • Describing product and promotion recommendation functionality
  • Creating product and promotion recommendations
  • Defining messages using Unified Messaging administrative views
• Administering Multiple Product UIs
  • Creating multiple product user interfaces (UIs) for a customizable product
  • Using user interface properties for additional functionality
  • Describing the logic governing product UI selection
• Using Application Deployment Manager
  • Describing the Application Deployment Manager (ADM) architecture
  • Exporting product-related data from a Siebel application
  • Packaging product data for deployment using ADM
• Modeling Communications, Media, and Energy Products
  • Listing business requirements and modeling challenges in Communications, Media, and Energy (CME)
  • Representing CME products in the Siebel application
  • Differentiating between predictive, interactive, and reactive product selection rules