LEADERSHIP

Course Overview :

Good leaders have always been expected to be able to solve new problems, capitalize on new opportunities and navigate through the ever-changing landscape of business. Leadership is a complex process by which the leader influences others to perform and achieve.

Prerequisites

• All attendees should have a basic knowledge of leadership and motivation.

Course Content

• Introduction & Objectives
• Leadership Role, Skills and Styles
  • Definition and the Leadership Grid
  • Collaborative leadership
  • Transitional leadership
  • Visionary leadership
  • Situational leadership
• Leadership and Communication
  • Basics of effective Communication
  • Barriers to communications
  • Verbal & non-verbal communication
  • The art of listening
  • Conducting effective meetings
• Leadership and Problem-Solving
  • Problem solving steps
  • Identifying the problem
  • Techniques for developing alternatives
  • Getting consensus
  • The leader as a problem solver
• Leadership and Management
  • Authority Vs. Responsibility
  • Delegation and Acceptance
  • Roles and relationships
  • The manager as a leader
  • Being a leader: Bridging the gap
• Leadership and Coaching
  • The coaching cycle
  • Pre-requisites for coaching & mentoring
  • Coaching for performance
  • The Leaders role in coaching
  • Managing people issues
• Leadership and Team Building
  • Team building process
  • Essential building blocks for teams
  • The POPCI fundamentals for effective teams
    • Purpose, Organization, Process, Culture & Influence
  • Dealing with internal and external politics
  • The Team Leader as a facilitator, mediator & negotiator
• Leadership and Motivation
  • Principles of motivation
  • Motivation theories and their application
  • Motivation through goal setting
  • Guidelines for setting SMART goals
  • Self actualization in the team
• Leadership and Management of Change
  • The need for change
  • Psychology of resistance to change
  • Implementing the change model
  • Developing the change management plan
  • Communicating for change
• Leadership and Decision-making
  • Common Pitfalls in Decision-making
  • Thinking and Decision-making processes
  • Decision-making matrix Focus & Impact
  • The 3D Model Debate, Discussion & Dialogue
• Leadership and Ethics
  • Character and integrity
  • Ethics and Values
  • Building excellence
  • Emotional intelligence
  • Influencing team/organizational culture
• Leadership for the Team Leader
  • Leadership life cycle
  • Continuum of Leadership
  • Leadership for virtual teams
  • Developing high performance teams
  • Checklist Team Maturity & Leader behaviours